Processes

Device Funds Transfer
Overview: When a vendor wishes to transfer money from their device to another device, it is important that we first conduct security checks to ensu...
Mon, 6 Jun, 2022 at 11:23 AM
MASCOM Pinless Refund Request
Overview: MASCOM Pinless airtime gets sent directly to the cell number in question. We do however sometimes get requests to refund these t...
Wed, 8 Jun, 2022 at 9:32 AM
Botswana Vendors - Stolen Device Process
Kazang devices are not immune to unfortunate events and in most cases do fall victim to theft from our vendors premises. Our Support Team will be re...
Mon, 19 Aug, 2024 at 11:21 AM
Kazang Access Bank
      Overview: This is a feature on the device which allows a vendor to process Cash Ins and Cash Outs on the Kazang platform using the Kazang Device...
Fri, 17 Feb, 2023 at 3:44 PM
Reactivating Account - Bad Debt Recovery Process
In Country Support Process (Botswana) Client logs a request for the account to be reactivated In country- Support Agent checks the account on CR, renames...
Mon, 28 Aug, 2023 at 8:30 AM